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Information provided by notifications

Notifications both inside and outside of Stackfield help you to keep track of activities within the tool.

In this article you can find out where / how / when the notifications appear, how to enable / disable them and what to do if something does not work as intended.

Within Stackfield

The notification settings within Stackfield are consistent for all users and cannot be changed.

Notifications in the sidebar

New activities always appear immediately in Stackfield's sidebar. You will receive notifications in Stackfield only for changes made by someone other than yourself (exception: reminders) and they will disappear as soon as they are marked as read.

General changes occurring within a Room will be indicated by a white circle next to the respective room. For Direct Messages and other activities relevant to you (e.g. changes to subscribed entries), a red circle appears (additionally) with the number of open topics. If you mouse over the circle at My Week you will find out in which category (event, task or notification) the note belongs. For events and tasks with a reminder you will also see a countdown to the due date. Since Reports are a summary of all rooms, no hints appear here.

Notifications about activities in the sidebar
Notifications about activities in the sidebar

As soon as activities take place outside of your current field of view, the note "New Activities" will appear in the sidebar at the top or bottom, depending on the direction you have to scroll in. By clicking on it, you will be guided to the corresponding elements. In case the new activity concerns a direct message, a small person icon will appear within the notification.

Notifications about direct messages in the sidebar
Notifications about direct messages in the sidebar

Notifications in "My Week"

In "My Week" you will find an overview of the notifications relevant for you. This includes e.g. changes to subscribed entries, @-mentions, reminders, approvals and new appointments. If you answer a notification / mark it to be read with the blue button, it will no longer appear in the list of things to do. By clicking on "Read Notifications" you can recall them.

Notifications in My Week
Notifications in "My Week"

Notifications in the room

New entries are immediately displayed in the Communication module. The display of changes is simply a chronological sequence.

In the other modules (e.g. tasks), however, the presentation (by filters, labels and status) is more complex, which may require updating. This is the case, for example, if a user creates a new task while you are also currently operating in the Tasks module (in a previous view, so to say). A notification (red circle + number) will inform you about the change in the module and a click on it will update the view.

Tip: Within a module you can use a filter to sort the entries by the last change.
Notification on a change in the
Notification on a change in the "Tasks" module

Notification problems in Stackfield and Solutions

No notifications received

Stackfield triggers reminders for (sub-)tasks / deadlines only if there is a due date and assignment. Verify therefore whether this is the case.

Notifications in Stackfield disappear as soon as they are marked as "read".This can also happen unintentionally, such as when you are in the same room + module or direct message chat where the change is made.

Any changes made in a room can be tracked using the "More" button (icon: "Three dots") with the option "Last Activity" or via the Communication module. To track activities globally (all rooms at once), use the Report function in the sidebar and the option "Last Activity".

Notifications that appear to be without reason

If you have a non-deleting notification (ghost / phantom notification) in Stackfield, without any new activity related to it, it is usually caused by invalid / damaged cache data. Therefore you will see an older version. To access the new version you need to clear the local cache.

    Desktop App
  • Preferred: Click on the View button in the app's menu and then select the Reload option.
  • Alternative: Click into a text input field in Stackfield (to focus you command on Stackfield) and use the key combination "Ctrl" + "r" (Windows) / "Cmd" + "r" (Mac).
    Browser
  • Preferred: Logging in and out. To do so, click on your name in the sidebar and select the option Logout. Then log in again with your password.
  • Alternative: Click into a text input field in Stackfield (to focus your command on Stackfield) and use the key combination "Ctrl" + "r" (Windows) / "Cmd" + "r" (Mac).
  • To clear not only the Stackfield cache in the browser, but the cache of the browser itself take the following steps. The procedure may vary depending on the browser type and operating system. You can find help with the browser by clicking the "More" button (symbol in the menu: "three dots" or "three horizontal lines", at the end of the browser's address line) and Help before using the keyword "Cache". Usually the issue can be solved with the combination "Ctrl" + "Shift" + "Del" (Windows) / "Cmd" + "Shift" + "Delete" (Mac).
    Mobile App
  • Click on the "More" button within Stackfield in the lower right corner and then select the "Reconnect" option.
  • Sometimes you can fix a problem with the notifications by restarting the device.

Notifications outside of Stackfield

If required, you can also be informed about notifications triggered in Stackfield with additional notifications going "outside" (i.e. via desktop / mobile app / email). These can be customized and are only valid for yourself!

Note: There may be restrictions due to the settings of the organization.

Cases and exceptions for notifications

In the settings of your user account you can activate and configure the notifications. Click on your name at the bottom of the sidebar and select "My Account" from the options. Then you have to switch to the tab Notifications.

You can choose in what cases and when you want to allow notifications being send outside. In case you exclude certain options (e.g. exclude notifications on Monday at 7:00 a.m. or the room Controlling), the notifications are deactivated, i.e. they will not be sent at a later time.

Note: These settings apply to all types of notifications "outside" of Stackfield (desktop / mobile app / email).
You can activate / deactivate specifically all cases that generate notifications
You can activate / deactivate specifically all cases that generate notifications
Muted Rooms
Specify when and for what you want to receive notifications (List: Muted rooms)

Mute selected Rooms

If you want to view a room only occasionally, you can disable the notifications going out for this room.

With a right click on the respective room a menu opens, where the button "Mute room" / "Unmute" is deposited. If a room is muted, you will find a crossed-out loudspeaker in the sidebar next to the name.

Mute a room
Mute a room
While the room
While the room "Controlling" is muted, the room "Design" is not

Pause/activate notifications

In order not to interrupt longer phases of concentration, you can pause notifications to be sent outside. By clicking on your profile picture in the lower left corner, the menu for personal settings opens, where you can pause/activate the notifications.

Pause notifications
Pause notifications

Before the pause a green dot ("Online") will appear next to your profile picture. This will change to a red dot after clicking the "Pause Notifications" button. This tells your colleagues that you are "busy" and do not want to be disturbed.

Activate notifications
Activate notifications

As soon as you end the pause by clicking the "Activate notifications" button, or if you don't act on your own at the latest the next morning, a green dot ("Online") will appear again next to your profile picture.

Desktop notifications

Presentation

Recommendation: Use our desktop app (advantages / download). When using browsers, Firefox or Chrome are particularly suitable.

Desktop notifications inform you without any delay about activities in Stackfield. The notifications are displayed in the lower right corner of the screen, even if Stackfield is not in the front or inactive. Additionally you can turn on a notification sound.

Desktop notification
Desktop notification (popup outside of Stackfield, bottom right of the monitor)

Customize settings in the user account

The desktop notifications can be activated in your user account for the cases listed above. Under the item "How would you like to receive notifications?" you need to check the option "Desktop Notifications" (if necessary with status / sound).

Enable / disable desktop notifications
Enable / disable desktop notifications

Enabling with the browser / in the system Settings

When using a browser, the desktop notifications still have to be allowed. When using a desktop app, you don't need to allow them (otherwise check your system Settings).

However, the browser will ask you to confirm this. This request must be made individually for each browser and always be answered with "Allow". Depending on the browser you can also decide for how long this decision is supposed to be valid.

Enabling desktop notifications in the browser
Enabling desktop notifications in the browser

Email notifications

Presentation

In order to prevent email congestion, notifications of activity in rooms and direct Messages are combined if they have not been read in Stackfield within 15 minutes. In this case, you will only receive one email for each room/direct message chat and will not receive a new email until the changes have been read in Stackfield. For important topics such as mentions, approvals and reminders, you will always receive an extra email for each event at the scheduled time.

E-mail notification with link to the
Email notification with link to the "storage location" in Stackfield

You will generally not receive any content from encrypted rooms in an email notification. A company can define this for unencrypted rooms for all users in the organization's settings, though. At least the email notification contains general information about the activity (i.e. what kind of entry, in which room and by whom) and a link (near the "blue button") to the "storage location" in Stackfield. The bundled emails will take you to the room / direct message chat, the extra emails to the respective entry (e.g. appointment).

Customize settings in the user account

The email notifications can be activated in your user account for the cases selected above. At the section "How would you like to receive notifications?" you have to check the option "E-Mail Notifications".

Enable / disable e-mail notifications
Enable / disable email notifications

At the end of an e-mail: Unsubscribe / pause notifications

you can make individual settings for the e-mail notification you receive (unsubscribe / pause notifications), a note is included at the end of an e-mail (footer). With a click on the options (displayed with a blue font) you can make the desired adjustments in just a few steps.

At the end of an e-mail: Unsubscribe / pause notifications
At the end of an e-mail: Unsubscribe / pause notifications

Mobile app notifications

Presentation

Note: For the mobile devices, download our Mobile App.

You can receive push notifications on your mobile phone / tablet unless it has been deactivated for all users in your organization's settings. You will be notified within a few seconds (depending on the system settings on your device in the lock screen / message center / banner) about activities in Stackfield if you have not previously read them.

Customize settings in the user account

On the Desktop, you can activate the mobile app notifications in your user account for the cases listed above. Under the item "How would you like to receive notifications" you have to check the box for the Mobile App Notifications.

Enable / disable mobile app notifications
Enable / disable mobile app notifications

On the mobile phone / tablet, you can access the account settings in Stackfield in the mobile app by clicking on the "More" button (bottom right) and "My Account" (top, your name / profile picture). In Notifications you can also turn the "mobile app notifications" on / off while on the road and adjust the system settings accordingly.

In the mobile app: Enable / disable notifications
In the mobile app: Enable / disable notifications
Adjust system settings on the mobile phone / tablet: Allow / Deny access
Adjust system settings on the mobile phone / tablet: Allow / Deny access

Problems and solutions for notifications "outside"

If you do not receive the desired notifications this can have various reasons. We have put together a few tips for you so that the cause can be solved by yourself if necessary.

However, feel free to contact our Support at any time and we will help you personally to solve the problem.

Settings for notifications and own Actions

First check if it is due to the personal settings and/or if your company has set restrictions in the organization settings.

  • The respective boxes underneath "In which cases whould you like to receive notifications?" are ticked.
  • The period for notifications is not limited to these days / times.
  • The room / rooms have not been muted (indication: crossed-out loudspeaker in the sidebar).
  • There is no pause for your notifications (indicator for pause: red circle next to your profile picture).
  • Your organization allows notifications for this case (usually a note is stored, otherwise ask an admin of your organization).

Sometimes it can also be due to your own actions, for example if Stackfield is still open and active in in the foreground on one device and the changes have been marked as read already. Note: For bundled e-mail notifications, a new e-mail will only be sent after the changes have been read in Stackfield.

Browser Settings

When using a browser, desktop notifications must be allowed in the respective browser. This may be necessary again if a private / incognito window is used or a plug-in is available that deletes cookies.

Check the settings of your browser, the procedure may vary depending on the type of browser and operating system. Usually it can be viewed and adjusted by following these steps: "More"-button (symbol in the menu: "3 dots" or "3 horizontal lines", at the end of the address line of the browser) -> "Settings" -> "Privacy and Security" -> (and for Chrome: "Website Settings") -> "Permissions" -> "Notifications".

System settings from Windows or Mac / iOS or Android

When using the desktop app / mobile app, your system settings may interfere with the delivery of notifications. Check your system settings (the procedure may vary depending on the operating system) and activate and configure notifications for Stackfield. Please also note the "Do not disturb" settings.

    Desktop App: Windows
  • Check your settings for "Notifications and Actions" by following these steps: Start menu -> "Settings" -> "System" -> "Notifications and Actions" (in the sidebar) -> select Stackfield from the list and set notification settings.
  • Check your settings for "Notification Assistent" (Focus Assist) by following these steps: Start Menu -> "Settings" -> "System" -> "Notification Assistent" (in the sidebar) -> Select the "Off" option to receive all notifications or add the Stackfield app to the priority list.
  • More information from Microsoft: Settings for Notifications in Windows 10.
    Desktop App: Mac
  • Check your notification Settings using the following steps: In the menu select "Apple" -> "System Preferences" -> "Notifications" / "Messages"-> In the left column select Stackfield's app from the list: if necessary allow notifications and set notification settings (e.g. banners / notes).
  • Check your "Do Not Disturb" settings by following these steps: In the menu select "Apple" -> "System Preferences" -> "Notifications" / "Messages"-> In the left column select the option "Do Not Disturb" and set it as desired. If this function is activated, incoming messages are muted. Make sure that this option is set "Off".
  • More information from Apple: Using Messages on the Mac.
    Mobile App
  • In the Stackfield app, click on the "More" button (bottom right) and select "My Account" (top, near your name/profile picture). In the account settings, you will be taken to Stackfield's system settings (button: "Open system settings"). There you can view and adjust the settings for the notifications / messages.
  • Note: Android requires Google Play services to receive notifications. Check here if your device is supported.
  • Sometimes a problem with the notifications can be solved by restarting the device.

E-mail address is not responding or filters

If emails generally do not arrive despite correct settings, this is usually due to the email address itself.

  • Make sure that the correct (correctly spelled + up to date) email address is stored for notifications in your user account (procedure: your name in the sidebar -> "My Account" -> "Profile").
  • Check your spam and junk folders and other filters for your inbox to see if the emails (accidentally) ended up there.
  • Check with your IT / email provider whether our emails (notification@stackfield.help or the domains @stackfield.de / @stackfield.com) are intercepted or blocked by your email system.

Opportunities for action for admins

In the "Organization Settings", an admin of the organization can define settings for notifications outside of Stackfield (e.g. e-mail, mobile app and calendar subscriptions) centrally for all users. Settings for e-mail / mobile app notifications and external services

Settings for e-mail / mobile app notifications and external services
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