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MADE & HOSTED
IN GERMANY

With one single user account in multiple organizations

On Stackfield it is possible to be a member of several organizations with one and the same* user account. The procedure, benefits and more are explained in this article.

*Note: Each user only needs one account in Stackfield, i.e. only one email address and one password is required.

Switching between organizations

Click on your name in the lower left sidebar to open your personal settings. Via "Switch Organizations"* you can access an overview of all available organizations. Now select the one you need to switch to.

Switch Organizations
Switch between organizations you are a member of

*Note: The "Change Organization" button is only available to you if you are a member of at least one other organization.

Tip: The red note next to "Switch Organizations..." shows the number of all activities coming from other organizations.
Organizations overview
Overview of all accessible organizations

Although the organizations are independent of each other, there is no need to log in and out to switch between them. Cooperations take place within the respective organization and have no influence on the contents of the other organizations. The assigned rights are defined individually for each organization.

Benefits

Online status and Direct Messages

Users are marked as online, no matter what organization they are in. This is also advantageous as direct messages are displayed across organizations*. You can recognize chats from other organizations (that you are currently not working in) by the two crossed arrows next to the name of the chat.

Message across organizations
Direct messages are displayed across organizations

To read direct messages from other organizations, click on the respective chat. In a dialog window you will then be informed about the name of the organization concerned and asked if you want to switch to it.

Dialog window
Read direct messages from other organizations

*Note: Direct messages are only displayed on the Web App / Browser, not in the Mobile App! In the Mobile App, only the amount of direct messages sent from other organizations is displayed together with all other activities in the More tab (symbol: three horizontal lines).

Activities in other organizations

If new activities take place in another organization, you will be notified in the Web App / Browser by a red bar in the top left corner of the sidebar. If the bar is white, there are no new activities.

New activities
The red bar indicates new activities in other organizations

In the Mobile App, the number of all activities from other organizations is displayed in the More tab (symbol: three horizontal bars) instead.

Activities from other organizations within the mobile app

Audio- and Video calls

If you are getting a call on Stackfield, it doesn't matter what organization you are in, phone calls always go through.

Joining an existing organization

To join another organization, you need to be invited via your previously used email address. You can view the email address you have been using so far in the tab Profile in your user account.

Email address
Use already used email address for additional organizations

Creating and managing a completely new organization

To create a completely new organization, click on the plus icon in the top left sidebar and select the option "New Organization...".

Create new organization
Create a new organization via plus icon

If you already belong to several organizations, you can alternatively create an organization in the overview.

For the administration of the organizations, the role Admin must be assigned in each organization at organization level.* After the end of the test phase (the duration is visible in the bottom left of the sidebar), an extra package is required for the organization in the Business and Premium Plan. For details read the notes under the frequently asked questions at the bottom of the page: "How many organizations can be created / used?.

*Note: The creator of an organization is automatically its admin.

Select package
Select a package and enter the payment information

If several organizations are managed, the Enterprise Plan including a collective billing and further functions is especially recommended. The organization then only needs to be added to the umbrella organization. The administration of organizations within the Enterprise Plan is described here.

If the appropriate rights are available, rooms can also be transferred between organizations.

What to do if two user accounts were created by mistake?

If two user accounts were created by mistake, they can not be combined. Therefore, let yourself be added to the new organization again with your already used email address.

To avoid confusion, the user account that has been created unnecessarily should be deleted afterwards, once by the user himself (see: How do I delete my account?) and once in the central member administration of the organization (see Remove / Deactivate users from an organization).

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