In a variety of cases, you may find yourself in a situation where the settings and rights of users within a room need to be adjusted, but no user with the necessary rights is available (e. g. on leave or ill).
For administrators of the organization it is therefore possible to access and adapt the settings of a room, even if they are not included in the room.
Note: If an organization admin is not a member of a room, they cannot add themselves to it for privacy reasons.
How can administrators of an organization access room settings without being a member of the room?
- Access the "Organization Settings".
- Open the tab Statistics.
- Click on "(Un-)Encrypted Rooms".
- Click on "Settings" next to the required room.
- Switch to the tab Members within the room settings.
- Select "Change Right Group".*
It is possible to access the settings of a room through the settings of the organization at any time. Simply click on your profile picture in the lower left corner and select the option "Organization Settings". Within the tab Statistics a table is displayed through which a list of all created encrypted rooms (click on "Encrypted Rooms") or unencrypted rooms (click on "Unencrypted Rooms") can be retrieved.
Statistics of the organization
Click on the button "Settings" next to the required room within the list to view its room settings.
Access the settings of an arbitrary room
Now, you can edit any users / change their rights within the room settings. However, it is not possible to add new users to a room this way, unless you are included in the room with the corresponding admin rights (in which case changing the rights would also be possible directly in the room).
Edit right groups within the room settings
*If there is only one team left in the room and no other users with admin rights, enter a member of the team in the search bar and set them to admin.
Set team member to room admin