The communication module offers a good possibility to exchange short information quickly, however, with lengthy topics it can quickly appear confusing. For a more organized thread there is therefore the module Discussion. It helps to find relevant messages more easily, to classify information even after a long time, and to hold discussions over a longer period of time.
Creating a discussion
Within the communication module
Within the communication module, a new discussion can be created using the plus icon to the left of the text input field and the option "Discussion".
Alternatively, you can convert a single message directly into a discussion within the communication stream. To do so, click on the Speech bubble, which is displayed at the right end of the message when the mouse is moved. This function can also be accessed with a right-click on a message.
The new discussion now carries the text of the message as title and can be opened in the discussion module at any time.
Convert a message to a discussion via "speech bubbles" button
Within the discussion module
It is also possible to create a discussion within the discussion module. Simply click on the blue plus button at the top right.
Create a new discussion via the blue plus button in the upper right corner
Tip: Use the module search (symbol: magnifying glass, top left) and edit the found discussion or, if there is no discussion existing already, create a new one automatically via the enter key.
Through email integration
Through email integration automatic forwarding of emails to rooms as discussions can be created. The discussion then carries the subject as title and the content of the e-mail as description.
Basics
Only the title of a discussion is a mandatory field. All other fields can be filled in optionally. However, we recommend you fill in as many fields as possible, as this will make your work clearer and more efficient.
Fill all fields to ensure highest clarity and efficiency
After saving the discussion for the first time, a comment section with an input field for replies ("Your comment...") appears in the lower area.
Status
In the upper corner of an opened discussion, its status is shown. To make sure that all other users know what the current status is, it should be updated regularly.
There are three different statuses to choose from: On hold, In Progress and Final. This way you are able to see at any time whether the discussion has already reached a final result.
Possible status of a discussion
Note: Closed and deferred discussions (status: Final or On hold) cannot be commented or changed afterwards. Only after changing the status this is possible again.
Further functions
Labels
See: Working with labels
Labels for discussions can be added directly in the discussion overview by clicking the column "Labels" or in the opened discussion via the label icon.
Labels in the discussion overview
Further articles
Visualization and filtering
Discussions are displayed in the discussion module in form of a list for all authorized members and can be filtered according to your own requirements. To do so, click on the "Filter" button in the upper right corner and select the required filters from the drop-down menu.
It is also possible to show or hide columns. Click "MORE" in the upper right corner and select the required columns. The column Modified considers changes in title, description, comments and files.
Click "MORE" to edit columns in the discussion module
Options for admins
Further articles