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Working with the communication module and the comment area

The communication module includes the history of all activities, the team chat and system messages within a room / a direct message. All other modules also offer a separate comment section. Our search function (global search, "Search all messages") makes it easy to find keywords, and therefore specific messages.

Alternative for longer conversations: Working with discussions

Note: Individual functions / modules may be unavailable / renamed due to settings of the organization, the room and / or your assigned right group (see: Options for admins)!

Creating entries

Messages

In the communication module, you can write individual messages using the text input field and send them by pressing the enter key.

Text input field
Send message via text input field

Alternatively, a "Send"-button can be activated in the account settings, in which case the enter key takes over the function of a line break.

Convert messages into discussions

If the discussion module is activated, individual messages can be converted into discussions for a more organized thread, even after the fact. Simply click on the speech bubbles, which are displayed at the right end of the message (visible by mouseover).

Create discussion
Convert message into discussion via the speech bubbles symbol

The discussion now carries the message as its title and relevant fields like description, status or label can be filled in / selected.

Further entries

Within the communication module you can not only send messages, but also create other entries such as tasks, pages or events. To do so, click on the plus icon on the left of the text input field and select the required option. Alternatively, this is also possible in the respective module.

New entry
New entry via the plus icon next to the text input field

Comments

Comments are messages in the comment area of an existing entry. Within an opened file (or its preview) / a page the comment area can be expanded / collapsed by clicking the speech bubble symbol in the upper right corner. In the opened comment area, you can post comments via the text input field by pressing the Enter key (alternative: "Send" button).

Comment section
Open comment section via speech bubble icon

For discussions, tasks and events, comments can be written using the text input field "Your comment…" and the enter key (alternative: "Send" button). After sending the first comment (or attaching the first file) the comment section can be found in the lower area at any time.

Your comment
Comment entries via text input field "Your comment…"

Through email integration

Through email integration automatic forwarding of emails to rooms as tasks can be created. The message then contains the full text of the email, including key data such as the subject, sender and time.

If the email integration is enabled directly in a discussion / task, forwarded emails are attached to the element as comments.

Message options

React to messages

Message options
By mouse-over the message options can be selected
Options, callable by mouseover:
  • Reply (symbol: reply arrow)
  • Add reaction (symbol: emoji +)
  • Convert individual messages into discussion (symbol: speech bubbles)*
  • Edit / Delete (symbol: three dots)
  • Add to favorites (symbol: three dots)*
  • Reminder (symbol: three dots)

*Note: These options are only available in the communication module for standalone messages (not in the comment section of other entries).

By replying to messages, older messages can be brought forward in a chat and new references can be created. To do so, click on the reply arrow button, which is displayed at the right end of the message (visible by mouseover). Now a reference to the original message is created. By clicking it, you will be taken to the respective spot above in the history, which will then briefly light up in yellow.

Replying
Reply to messages via the reply arrow

With an emoji reaction you can react quickly and figuratively to messages and give your counterpart a short impression of what you think of his/her message, e.g. with a thumbs up.

Emoji reaction
Emoji reactions

If you want to check who used which reaction, click on the emoji below the message. Now a list with all users and their used reaction will be opened.

Emoji reaction
Who used which emoji reaction?

Alternatively, you can respond to messages by sending emojis, stickers or gifs. For this purpose use the "Emoji" button at the end of the text input field. To customize the gender and/or the skin color of the stickers, click on the head icon in the tab Stickers next to the text input field "Search...".

Emojis, stickers and gifs
Send emojis, stickers or gifs via "Emoji" button

Reading tip: Paul meets Paulina - New personalized stickers on Stackfield

References and mentions

In the communication module as well as in the comment area, users can be directly addressed / asked something by placing an @-mention.

A reference, link or attachment can be used to refer to other elements. Annotations to files / pages can be placed directly in the image or text of the page by a marker positioned at the spot to be clarified and will then appear in the comment area.

Formatting

If you copy the contents of an Office file (e.g. Excel) (right-click or Windows: Ctrl + C / Mac: Cmd + C) and paste it directly into a text input field (right-click or Windows: Ctrl + V / Mac: Cmd + V), only the text is copied without formatting. If, however, no field is focused during insertion (-> place the cursor next to the text input field), it will be appended as an image with the appropriate formatting.

Formatting
Formatting by different insertion of the contents

If you copy multiple rows and columns from an Excel spreadsheet (right click or Windows: Ctrl + C / Mac: Cmd + C) and paste them into a subtask (right click or Windows: Ctrl + V / Mac: Cmd + V), a subtask is created for each row ( including all columns).

Excel copy lines
Copy several lines within Excel
Excel paste lines
Paste lines into a subtask

With the help of special characters at the beginning and end of the text, the text in Stackfield can also be formatted. See: How to format messages.

Filtering in the communication module

The communication stream can be filtered in all rooms according to different contents, so that only things that are relevant to you are displayed and the rest is simply hidden. These settings only apply to yourself and cannot be set for other users. To do so, click on the arrow symbol next to the Communication tab and select you required elements. The filter "Chat Messages" always takes effect.

Filter
Click on the arrow icon to filter the content of the activity stream

If a filter is activated, you can tell by the three green lines that appear instead of the arrow.

Activated Filter
Activated filter in the communication module

If you want to deactivate the filter again, this works best by selecting the option "All Activities".

Note: The filter affects the notifications in the room. Filters are also available for the other modules.

History, Timestamp and Read Confirmation and timestamp

History

The history within the communication module and in the comment area is completely visible to newly added users in the room, i.e. they can also read chat content that was created before they were added.

Within the stream, the communication module immediately displays all changes in chronological order. Not all contents are visible to you? Then check if a filter is activated or if you are not allowed to see all entries due to an individual right group.

Communication stream
History in the communication module

Within the comment area, all activities concerning the element (e.g. the file, the task,...) can be expanded or collapsed using the button "Show history" / "Hide history".

Hide history
History within the comment area

When creating a new version of a page / file, a comment is added as a note of the change. This way you can always see which version a comment refers to. Markers are included in the history as well. Clarified annotations can be hidden / shown in the history within the comment area via the more button (symbol: three dots).

Timestamp

When a message is sent or shared in Stackfield, the time at which it was sent appears at the end of the bar. By mouse-over the date is also displayed.

Timestamp
Timestamp with date and time

Read confirmation: "Read by…"

If chat messages or other entries have been read by one or more members, a check mark appears underneath with a list of the members concerned.

Read confirmation
If a comment was read, a read confirmation appears

Note: This only refers to the last content that the person was authorized to read, not necessarily the last post (visible to you). The right groups in the room can be adjusted in the room settings.

Tip: For files there is an additional possibility to check who has accessed them at what time by using the more button (symbol: three dots).

Files access log
Check access log via more button

Opportunities for action for admins

Extra articles

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